Terms and Conditions

Last Updated: November 1, 2024

Welcome to The Vital Path’s Perfex CRM SaaS platform, operating under the brand name Apna Shop ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our CRM platform ("Service"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

1. Use of the Service

1.1 Eligibility: You must be at least 18 years old to use our Service. By using the Service, you confirm that you meet this requirement.

1.2 Account Registration: To access certain features of the Service, you must register an account. You agree to provide accurate, complete, and current information during the registration process and to keep this information up to date.

1.3 Account Security: You are responsible for safeguarding your password and any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account.

1.4 Prohibited Use: You agree not to misuse the Service by:

• Engaging in any illegal or fraudulent activity.
• Violating any intellectual property rights.
• Using the Service to send spam or unsolicited messages.
• Attempting to interfere with the Service's performance, security, or integrity.

2. Fees and Payments

2.1 Subscription Fees: Access to the Service requires payment of subscription fees as specified on our pricing page or in a written agreement. All fees are due in advance.

2.2 Billing: We may request valid payment information at the time of registration. By providing payment details, you authorize us to charge you for recurring subscription fees and any additional fees incurred through use of the Service.

2.3 Late Payments: If your account is past due, we reserve the right to suspend or terminate access to the Service until outstanding balances are paid in full.

3. Refund Policy

3.1 No Refunds: All fees paid are non-refundable. Due to the digital nature of our Service, we do not offer refunds once a subscription is activated, except as required by law.

3.2 Exceptional Circumstances: In rare cases, if technical issues or service disruptions render the Service inaccessible for an extended period, you may request a partial credit toward future billing periods. Approval of such requests is at our sole discretion.

3.3 Chargebacks: If we receive a chargeback or payment dispute from a credit card company or bank, we reserve the right to immediately suspend your access to the Service until the matter is resolved.

4. Data and Privacy

4.1 Data Ownership: You retain ownership of the data you upload, store, or manage on the Service ("Customer Data"). By using our Service, you grant us the right to access and process Customer Data solely as necessary to provide and improve the Service.

4.2 Privacy Policy: Our Privacy Policy, available [here](#), describes how we collect, use, and protect your personal information. By using the Service, you agree to our Privacy Policy.

4.3 Data Security: We employ commercially reasonable security measures to protect Customer Data. However, you acknowledge that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Intellectual Property

5.1 Service Ownership: All materials and content made available through the Service, including software, text, graphics, logos, and trademarks, are the intellectual property of The Vital Path (Apna Shop) and protected by copyright, trademark, and other laws.

5.2 User Rights: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service solely for your internal business purposes.

5.3 Restrictions: You agree not to modify, distribute, sell, or lease any part of the Service or reverse engineer or attempt to extract the source code of our software.

6. Termination

6.1 Termination by You: You may terminate your account and subscription at any time. Fees paid prior to termination are non-refundable.

6.2 Termination by Us: We may suspend or terminate your access to the Service if you violate these Terms or for any reason, with or without notice.

6.3 Effect of Termination: Upon termination, your access to the Service will cease, and any data stored may be permanently deleted within a reasonable time.

7. Limitation of Liability

7.1 Disclaimer: The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

7.2 Limitation: To the maximum extent permitted by law, The Vital Path (Apna Shop) shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data or other intangible losses arising from your use or inability to use the Service.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from these Terms or the Service shall be resolved in the courts of [Your Jurisdiction].

9. Changes to These Terms

We may update these Terms from time to time. We will notify you of any changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after such changes signifies your acceptance of the updated Terms.

10. Contact Us

If you have any questions about these Terms, please contact us at:

The Vital Path (Apna Shop)
Email: support@apna.shop
Phone: 9632642113
Address: #136, Shivanand Nagar, Navanagar, Hubli, Pin Code 580025