Privacy Policy
Privacy Policy
Last Updated: November 1, 2024
This Privacy Policy explains how The Vital Path, operating under the brand name Apna Shop ("we," "our," or "us"), collects, uses, and protects the personal information provided by users ("you" or "users") of our Perfex CRM SaaS platform ("Service"). We are committed to protecting your privacy and ensuring the security of your data. By using our Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information when you access or use our Service:
- Personal Information: When you register an account, we may ask for your name, email address, phone number, billing information, and any other information necessary to provide our services.
- Usage Data: We automatically collect information about how you access and use the Service, including IP address, browser type, device identifiers, pages visited, and other diagnostic data.
- Customer Data: Any data that you upload, store, or manage within Perfex CRM, including customer details, communications, and files, is considered Customer Data.
2. How We Use Your Information
We use your information for the following purposes:
- Service Provision: To provide, maintain, and improve our Service, including account management and customer support.
- Billing and Payments: To process your transactions and manage billing and payments.
- Communication: To contact you with service-related announcements, updates, and customer support messages.
- Analytics and Improvements: To monitor usage and performance to improve our Service.
- Legal Compliance: To comply with applicable legal obligations, such as fraud prevention, enforcement of agreements, and ensuring the security of our Service.
3. Sharing and Disclosure of Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following situations:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services (e.g., payment processors, hosting providers).
- Legal Compliance: We may disclose information if required to do so by law, or to respond to valid legal requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new owner.
4. Data Security
We are committed to protecting your data and employ commercially reasonable security measures to safeguard your information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use the best methods to protect your information, we cannot guarantee its absolute security.
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your account and associated data by contacting us, subject to certain limitations.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its processing. To exercise these rights, please contact us using the information below.
7. Children’s Privacy
Our Service is not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on this page and revising the "Last Updated" date. Your continued use of the Service after such changes indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
The Vital Path (Apna Shop)
Email: support@apna.shop
Phone: 9632642113
Address: #136, Shivanand Nagar, Navanagar, Hubli, Pin Code 580025